We offer free delivery on all products for anything that is delivered on the UK Mainland.
The majority of our products are available within 3 working days. We will advise you at point of purchase your lead time.
Additional charges will usually apply to some areas of Northern Scotland (AB postcode and above), Northern Ireland and also Channel Islands; and sometimes also to some areas of mainland UK for very large or fragile items that are sent by pallet.
We also deliver internationally, please contact us for a delivery quotation.
We hope that your chosen product is exactly what you wanted and will give you many years of happy use, however we do understand that sometimes it might not be quite right for you and you want to cancel the order.
Please find some handy information regarding returns:
If you want to cancel an order
You must notify us in writing of your intention to cancel an Order by emailing us and quoting your Order Number.
Our email address for this is email@example.com
If the order has not been dispatched we will provide a full refund that normally takes 3-5 days to come through from your card provider.
If the product has been dispatched, we will come back to you and confirm next steps
Returning an Order
If you decide you don't want a product, you can return your items within 30 days of delivery for a full refund.
Please contact us first to arrange and so we can authorise the return. Sending goods back without this will lead to delays with the refund.
For up to 14 days after delivery, you are entitled to return any items and receive a full refund. We may ask you to pay the cost of returning the items. We may choose to nominate a carrier and/or a method of collection. There will also be an administrative charge payable if the items are not faulty or damaged.
After the initial 14 day period, all returns will be subject to a restocking charge and a collection fee, both of which vary per Order.
Any damaged, faulty or incomplete Orders must be reported as soon as possible; ideally within 48 hours, at most 14 days after receiving the order.
Items can be returned only if they are in their original and resalable packaging condition.